Return Policy

Return Policy

Thank you for shopping with onecube.in. We value your satisfaction and aim to provide a hassle-free return experience. Please read our return policy below for a clear understanding of our procedures:

Eligibility Criteria for Returns:

  • Items must be unused, in their original condition, and with all tags and packaging intact.
  • Certain items, such as [list any specific items like electronics, personalized products, etc.], may have different return criteria. Please refer to the product description for details.
  • Items marked as "Final Sale" are not eligible for return.

Initiating a Return:

  1. Contact our customer support team at 9999662216 or email us at onecube.query@gmail.com within 15 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
  • We recommend using a trackable shipping method to ensure the return is received.

Refund Process:

  • Once we receive and inspect the returned item(s), we will initiate the refund process within 5 business days.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 5 business days for the refund to reflect in your account.

Exchanges:

  • We do not offer direct exchanges. If you need a different variant or product, please initiate a return and place a new order separately.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will guide you through the return process and offer a replacement or refund, based on your preference.

Cancellations:

  • Orders can be canceled within 1 hours of placement. Kindly get in touch with us immediately for cancellations.

Contact Us:

  • For any questions or concerns related to our return policy, please reach out to our customer support team at 9999662216 or email us at onecube.query@gmail.com.