Return Policy
Return Policy
Thank you for shopping with onecube.in. We value your satisfaction and aim to provide a hassle-free return experience. Please read our return policy below for a clear understanding of our procedures:
Eligibility Criteria for Returns:
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Certain items, such as [list any specific items like electronics, personalized products, etc.], may have different return criteria. Please refer to the product description for details.
- Items marked as "Final Sale" are not eligible for return.
Initiating a Return:
- Contact our customer support team at 9999662216 or email us at onecube.query@gmail.com within 15 days of receiving your order.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping method to ensure the return is received.
Refund Process:
- Once we receive and inspect the returned item(s), we will initiate the refund process within 5 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 5 business days for the refund to reflect in your account.
Exchanges:
- We do not offer direct exchanges. If you need a different variant or product, please initiate a return and place a new order separately.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will guide you through the return process and offer a replacement or refund, based on your preference.
Cancellations:
- Orders can be canceled within 1 hours of placement. Kindly get in touch with us immediately for cancellations.
Contact Us:
- For any questions or concerns related to our return policy, please reach out to our customer support team at 9999662216 or email us at onecube.query@gmail.com.